Eindhoven Area, Netherlands
Operations Manager/Team Manager Customer Services open for new challenges
Outsourcing/Offshoring
Education
HEAO Den Bosch 1996 — 1997
Economics - Export Management
1982 — 1988
Bachelor of Arts (B.A.), Music Arts, HBO
1980 — 1981
Social Psychiatric Nursing
Psychiatric nursing 1974 — 1977
psychiatric nursing
Experience
Coöperatie VGZ August 2013 - December 2013
Coöperatie VGZ January 2012 - July 2013
Hecc Alliance January 2010 - April 2010
Hecc Alliance March 1998 - September 2009
Scheidegger Institute February 1997 - December 1997
Freelance September 1982 - March 1997
Amsterdamse Hogeschool voor de Kunsten September 1987 - July 1992
Reinier van Arkel groep September 1974 - August 1982
Skills
Account Management, Incident Management, B2B, Process Management, Team Leadership, Training, Service Delivery, Team Management, BPO, Management Consulting, Change Management, People Management, IT Service Management, ICT, Project Management, Business Process..., Risk Management, Contact Centers, Operations Management, Security, Team Building, ITIL, Negotiation, Customer Experience, Call Centers, Networking, Call Center, Analysis, New Business Development, Coaching, Project Planning, Service Management, Contract Negotiation, Product Management, Customer Satisfaction, Outsourcing, Process Improvement, Leadership, Sales Management, IT Management, Management, Business Process, CRM, Customer Service, Program Management, Recruiting, Sales, Strategy