Amsterdam Area, Netherlands
Interim professional in CRM | Customer Experience | Digital
Marketing and Advertising
Education
Erasmus University Rotterdam 1996 — 2000
MSc, Strategic Management
CEMS - The Global Alliance in Management Education 1998 — 1999
MIM, MSc International Management
HEC Paris 1998 — 1999
International Management, Finance, Marketing, Cross Cultural Management
Avans Hogeschool Breda 1991 — 1996
BSc International Management, Marketing, Languages, Information & Organisation Studies, Law, Finance
Experience
MBF Interim & Consultancy September 2012 - Present
Maxeda DIY Group April 2014 - August 2015
D.E MASTER BLENDERS 1753 July 2013 - December 2013
GET IT DONE December 2012 - July 2013
SPIL GAMES July 2011 - July 2012
TomTom April 2010 - June 2011
TomTom April 2007 - May 2010
Reuters January 2006 - January 2007
Reuters Support September 2004 - January 2006
Reuters Global Learning November 2003 - September 2004
Skills
Digital Communication, Online Operations, Call Centers, Program Management, CRM, Negotiation, Digital Communication..., Intercultural Awareness, Customer Self Service, Project Management, Management, Performance Management, Change Management, Team Management, Teamwork, Organizational..., RightNow, Social Media, Customer Care, vBulletin, Team Leadership, Customer Service, Customer Contact, Coaching, Genesys, Budgets, Customer Experience, People Development, Account Management, Siebel, People Management, Team Building, IVR, Process Improvement, Webcare, Lithium, Community Management, Customer Satisfaction, Outsourcing, Training