Stoke-on-Trent, United Kingdom
Programme / Business Manager
Information Technology and Services
Education
Coventry University 2010 — 2011
CMI Level 3 Award in First Line Management, First Line Management, Level 3 First Line Management
BCS 2010 — 2010
ITIL Version 3 Foundation Examination, ITIL, ITIL Version 3
McKesson on Site Training 2007 — 2007
Prince 2 Foundation Exam, Prince 2 Foundation, Prince 2 Foundation
Experience
Midlands & Lancashire CSU January 2014 - Present
ACUTEC - Managed Service Provider August 2012 - June 2013
McKesson UK March 2008 - March 2012
McKesson UK June 2004 - March 2008
McKesson UK June 1999 - June 2004
Jenkinson & Co July 1995 - June 1999
J W Burley & Ptnrs Ltd July 1990 - July 1995
General Accident Insurance Company July 1983 - July 1990
Skills
Office Management, Compliance, IT Service Management, Service desk, Incident Management, Outsourcing, Key Performance..., Integration, Active Directory, ITIL, Customer Service, Databases, Vendor Management, Team Leadership, Governance, Project Management, Disaster Recovery, OLA, Decision Support, Troubleshooting, Business Continuity, Information Technology, System Deployment, Change Management, SLA, Help Desk Management, Strategic Planning, Business Process, Program Management, Desktop Support, Systems Management, Desktop Management, Management, Organizational Change, Key Account Management, Desktop Administration, IT Operations, Windows Server, Service Desk, Process Improvement, Healthcare Information..., Technical Support, Healthcare IT, Process Management, Team Management, Help Desk Support, Service Management, People Management, Service Delivery, Sla