Blackburn, United Kingdom
Welfare Benefit Professional
Financial Services
Education
Preston College 2004 — 2004
NVQ Level 3, Customer Service, Level 3
Coventry University 1998 — 2001
BA(Hons) Theatre and Professional Practise, Theatre/Theater, 2:2
Experience
Together Housing Group August 2011 - Present
Shaw Trust February 2008 - June 2011
Debt Free Direct September 2007 - February 2008
Lancashire County Council September 2007 - February 2008
Carysforth Ltd March 2006 - July 2007
Bolton Council April 2003 - March 2006
South Ribble Borough Council March 2002 - April 2003
Skills
Public Sector, Career Counseling, Interview Preparation, Entitlements, Motivation, Calculations, Health & Welfare..., Job Coaching, Performance Improvement, Claims Administration, Decision Making, Strategic Partnerships, Report Writing, Case Management, Performance Management, Work Life Balance, Database Administration, Change Communication, Employee Training, Social Housing, Training Delivery, Tenant Representation, Benefits Administration, Financial Advice, Advisor, Coaching, Change Management, Telephone Skills, Insolvency, Financial Advisory, Digital Inclusion, Housing Associations, Customer Service, Hands-on Training, Welfare Reform, Benefits, Staff Training, Welfare-to-work, Microsoft Office, Software Training, Community Engagement, Community Outreach, Commercial Awareness, Communication Skills, Responsibility, Management, Interview Coaching, Time Management, Policy Analysis, Strategic Thinking