Marseille Area, France
CEO
Outsourcing/Offshoring
Education
CNAM IIM 2004 — 2005
Master, Management, Conseil en Organisation et Conduite du changement
Conservatoire National des Arts et Métiers / CNAM 2004 — 2005
DESTO, organisation conduite du changement
Experience
Call Pact France SAS August 2014 - Present
Skills
Telecommunications, Change Management, Business Intelligence, Customer Satisfaction, Business Strategy, Telemarketing, Customer Retention, Performance Management, Business Planning, B2B, Leadership, Vendor Management, Customer Experience, Inbound Marketing, Operations Management, Customer Service, Negotiation, Team Leadership, BPO, New Business Development, Project Management, Program Management, Marketing Strategy, Team Management, Lead Generation, Sales Management, Call Centers, E-commerce, Sales, Process Improvement, Management Consulting, Business Development, Contact Centers, Coaching, Solution Selling, Team Building, CRM, Management, Product Management, Strategic Planning, Start-ups, Account Management, Call Center, Analysis, Business Process..., Outsourcing, Training, Entrepreneurship, Strategy, Key Account Management