Ireland
Global Service Delivery Service Desk Specialist at Zurich Insurance Company Ltd.
Information Technology and Services
Education
Tessin, Nyköping, Sweden 2000 — 2014
diploma, Media and Society
Experience
Zurich Insurance Company Ltd October 2013 - Present
arvato Customer Services March 2012 - October 2013
IBM February 2010 - March 2012
IBM October 2009 - February 2010
IBM August 2008 - October 2009
Carphone Warehouse September 2007 - August 2008
VKG 2007 - 2008
Skills
Common Sense, Leadership, Outsourcing, ITIL, Troubleshooting, Empathy, Transition Management, Sla, Business Analysis, Defects, Team Building, Staff Development, IT Operations, Performance Reporting, IT Outsourcing, IT Service Management, Defect Identification, Service Management, Account Management, Service Delivery, Team Leadership, Multi-Cultural Team..., Vendor Management, Servers, Team Management, Active Directory, Teamwork, Customer Service, Defect Elimination, Performance Management, Process Improvement, Management, Multi-Cultural..., Customer Satisfaction, Technical Support, Human Resources, Problem Management, Call Centers, Call Center, Defect Logging, Problem Solving, Service Desk, Performance Reviews, Forecasting, Defect Tracking, Ad Hoc Reporting, Change Management, Problem Analysis, IT Management, Incident Management