Ireland
Director, Shared Service Transformation
Leisure, Travel & Tourism
Education
University of Wales 2011 — 2014
MBA with Distinction, Business Administration and Management, General, Distinction
Moresteam University 2010 — 2011
Lean Six Sigma Green Belt, Continuous Process Improvement
IBAT College Dublin 2008 — 2010
Graduate Diploma, Management
Experience
Hertz August 2013 - Present
Hertz December 2011 - March 2013
Hertz Europe Service Centre February 2009 - November 2011
Hertz January 2004 - January 2008
Hertz Europe Service Ltd. January 2002 - January 2004
Yell November 1987 - June 1998
Skills
Business Strategy, Six Sigma, ERP, Customer Retention, Customer Service, Change Management, Project Management, Management, Budgets, Car Rental, Sales Management, Outsourcing, Program Management, Account Management, Business Development, People Management, Sales, Business Planning, Team Management, Green Belt Certified, Business Process..., Analysis, Recruiting, Pricing, Marketing, B2B, Negotiation, CRM, Cross-functional Team..., Talent Management, Leadership, Team Leadership, Customer Satisfaction, Vendor Management, Team Building, Strategic Planning, Strategy, Call Centers, Operations Management, Business Analysis, Customer Experience, Coaching, Training, Process Improvement, P, Forecasting, Performance Management, New Business Development