Ireland
Operations Manager at Pramerica Systems Ireland
Financial Services
Experience
Pramerica Systems Ireland April 2013 - Present
Manpower UK August 2010 - April 2013
Stream Global Services September 2000 - July 2009
Stream Global Services November 2004 - September 2006
Stream Global Services April 2003 - November 2004
Stream Global Services September 2000 - April 2003
Skills
Stakeholder Management, Recruiting, Transition Management, Service Management, Training, Talent Management, HP, Coaching, Contact Centers, Offshore Project..., HR Consulting, Customer Experience, Team Building, Vendor Management, Offshoring, Outsourcing, Business Analysis, Performance Improvement, Negotiation, Team Leadership, Problem Solving, ITIL, BPO, Service Delivery, Interviews, Customer Satisfaction, Business Process..., Project Implementation, Technical Recruiting, Call Center, Business Process, Performance Management, Process Management, Process Development, Recruitment/Retention, Management, Process Improvement, Call Centers, Operational Excellence, People Skills, Team Management, Project Delivery, Workforce Management, Resource Management, Developing Client..., Change Management, Program Management, Technical Support, Operations Management, BT