Ireland
Learning & Development Specialist at SouthWestern
Outsourcing/Offshoring
Education
VEC 2008 — 2009
FETAC 6 Train The Trainer
Irish Lifecoaching Institue 2005 — 2006
Dip Life & Business Coaching
National College of Ireland 1999 — 2002
Human Resource Management
Lee College, Cork 1987 — 1989
Dip European Business
St. Mary's Convent, Macroom, Co. Cork
Experience
SouthWestern August 2011 - Present
Self Employed January 2005 - July 2011
Castle Carbery Properties January 2005 - November 2005
Cork Sexual Violance Centre December 2002 - August 2003
Intuition Publishing Ltd. July 1999 - November 2002
Intuition Publishing Ltd. January 1997 - July 1999
Council of Europe January 1994 - December 1996
Skills
Call Centers, Employee Engagement, Teamwork, Change Management, Organizational..., Process Improvement, Performance Management, Organizational Behavior, Account Management, Auditing, Contact Centers, Service Delivery, Coaching, Shared Services, Microsoft Office, Accounts Receivable, Administration, English, Talent Management, Psychometrics, Team Management, Business Process..., Outsourcing, Microsoft Excel, BPO, Credit Risk, Attitude Change, Recruiting, Management, Analysis, Oracle Applications, Customer Service, 360 Feedback, Leadership Development, Workshop Facilitation, Negotiation, PowerPoint, Training, Human Resources, Finance, Project Management, Team Leadership, Leadership, Team Building, Executive Coaching, Operations Management, Training Delivery