Stirling, Stirling, United Kingdom
IT Helpdesk Analyst at Brodies LLP
Information Technology and Services
Education
The University of Stirling 2005 — 2009
BSc, Computing Science
University of Paisley 2000 — 2002
HNC, Computing Technology
Experience
Brodies LLP March 2015 - Present
Dacoll Ltd August 2013 - March 2015
Ernst & Young- EYHelp September 2011 - August 2013
Sykes Global Services- O2 Broadband Support November 2010 - September 2011
Sykes Global Services -O2 Broadband Support March 2010 - November 2010
Phones4u September 2005 - March 2010
Skills
Retail, Windows XP, Microsoft Excel, Blackberry OS, Software Documentation, Training, Service Desk, Routers, Help Desk Support, Laptops, Blackberry Enterprise..., Android SDK, Lotus Notes, Email Archiving, Email Clients, Microsoft Exchange, IT Outsourcing, Outlook, Customer Focus, Network Administration, Windows Vista, Mobile Technology, Citrix, WiFi, Windows XP Pro, Mobile Broadband, Customer Experience, Operations Management, Android, Windows Server, IT Service Management, IT Management, Email, Retail Sales, ADSL, Blackberry, WLR3, Customer Service, Team Management, Wireless Networking, Technical Support, Customer Satisfaction, Microsoft Word, Contract Law, LLU, Windows 7, Mobile Internet, Troubleshooting, Active Directory