Falkirk, United Kingdom
HR Portfolio & Knowledge Specialist at DHL
Telecommunications
Education
Falkirk High School 1990 — 1996
Scottish Higher Grades in Mathematics, English, Physics and Biology. 8 Standard Grades.
Falkirk College of Technology
NC Multimedia Technology
Falkirk College of Technology
HND Multimedia Technology
University of the West of Scotland
Deferred BAcc Accountancy
Experience
DHL March 2015 - Present
DHL July 2014 - March 2015
O2 (Telefónica UK) May 2007 - December 2013
O2 (Telefónica UK) May 2007 - September 2008
Hutchison 3G October 2006 - April 2007
Hutchison 3G June 2005 - October 2006
Hutchison 3G July 2004 - June 2005
Skills
Microsoft Office, Compliance, VoIP, Written Communication, Process Improvement, Technical Support, Telecommunications, Xbox, Fault Analysis, Xbox 360, Accounting, Fault Tree Analysis, Bartending, Executive Reporting, Project Management, Blogging, Windows, Telephone Skills, Reliability, Key Performance..., Deadline Driven, Provisioning, Resource Management, Call Centers, Data Collection, Networking, Telephony, Written & Oral..., Determination, Fault Management, GSM, Case Managment, Data Analysis, Service Level Agreements, Social Networking, iOS, Mac OS, Case Management, Reporting & Analysis, 3G, Cold Calling, Microsoft Excel, Fault Finding, Wireless, Social Media, Complaint Management, Linux, Queue Management, Wireless Networking, Complaint Investigations