Sheffield, United Kingdom
Compliance Officer
Insurance
Education
University of Derby 2005 — 2008
Bachelor's Degree, Diagnostic Radiography2008
Newbold Community School 1998 — 2005
Experience
TDX Group February 2015 - Present
CPP Group plc October 2013 - January 2015
CPP Group plc October 2012 - September 2013
CPP Group plc January 2011 - September 2012
CPP Group plc June 2008 - December 2011
Skills
FSA, Leadership, Quality Assurance, Sales, Performance Improvement, Stakeholder Management, Feedback, Coaching, Report Writing, Customer Experience, Performance Management, CRM, Employee Training, Group Presentations, Change Management, Training & Development, Analysis, Insurance, Financial Services, Data Analysis, Risk Management, Self-driven, Time Management, Highly self-motivated, Incentives, Training, Complaint Management, Continuous Improvement, Operations Management, Team Management, Telemarketing, Employee Engagement, Process Improvement, NICE Call Recording, Team Leadership, Auditing, NICE, People Management, Compliance, Call Centers, Customer Service, TCF, Management, Outsourcing, Sales Support, Account Management, Customer Retention, Contact Centers, Organisational Skills, Team Building