Manchester, United Kingdom
Sales Trainer at Daisy Group PLC
Telecommunications
Education
University of Derby 2000 — 2002
Bachelor of Arts (B.A.), Fashion/Apparel Design
Kirkham Grammar School 1984 — 1986
Experience
Daisy Group September 2015 - Present
Daisy Group December 2014 - Present
Daisy Local Business September 2013 - December 2014
TSG September 2009 - September 2013
AXA Insurance November 2007 - September 2009
AXA Insurance July 2006 - November 2007
Sunterra 2003 - 2005
BT / o2 June 1995 - October 2003
O2 UK 2000 - 2003
Skills
Recruiting, Team Leadership, Complaint Management, Process Improvement, Service Management, Operations Management, Change Management, Team Management, Human Resources, Call Center Development, Time Management, CRM, Customer Experience, Resource Management, Lead Generation, Management, Greenfield Projects, Call Routing, Strategy, Telemarketing, Stakeholder Management, Outsourcing, Resource Allocation, Project Management, Training, Project Coordination, Team Building, Customer Satisfaction, Budgets, Call Centers, Performance Management, Customer Relations, Account Management, P&L Management, Complaints Management, Dialers, Customer Retention, Coaching, Personnel Management, Leadership, Workforce Management, Business Analysis, Predictive Dialers, Customer Service, Call Center, Resource Utilization, Strategic Planning, Sales, Project Delivery, Contact Centers