Derby, United Kingdom
IT Support Analyst at InterContinental Hotels Group (IHG) Available for new roles on 21 September or sooner
Information Technology and Services
Education
University of Derby 2007 — 2011
"Bachelor of Science", Business Computing Management
De Ferrers Specialist Technology College 2004 — 2007
GCE Applied ICT (Double A Level), IT
Experience
InterContinental Hotels Group (IHG) December 2014 - Present
Mothercare June 2009 - March 2015
Department for Work and Pensions October 2012 - April 2013
Eastern Sky Travel June 2009 - September 2009
Barratts PriceLess Limited September 2005 - February 2009
Skills
Project Management, Technical Support, Management, VPN, IT Service Management, Business Strategy, Printer Drivers, Project Planning, Team Motivator, IT Operations, Microsoft Office, Selling, Firewalls, Sales, Servers, Microsoft Project, Bomgar, HP Printers, TCP/IP, intiative, Time Management, Writing, PowerPoint, Microsoft Servers, Customer Experience, Troubleshooting, Teamwork, Password Resets, Problem Analysis, Listener, Analytical Skills, Client Profiles, Customer Satisfaction, Citrix, Orion, Operating Systems, IT Solutions, Customer Focus, Customer Engagement, Leadership, Active Directory, Customer Service, Commercial Awareness, Windows 7, Research, Software Installation, Group Policy, Problem Solving, Task Driven, Team Leadership