Ashby de la Zouch, Leicestershire, United Kingdom
Customer Service at DHL
Logistics and Supply Chain
Education
University of Derby 2007 — 2010
BSc (Hons) Psychology and Counselling Skills, Psychology, 2:1
University of Derby 2006 — 2007
Diploma, Access to Higher Education, Pass
East Midlands College 2005 — 2006
Diploma, Level 2 Beauty Therapy and Level 3 Facial Electricals, Credit
The William Allitt School 1998 — 2003
G.C.S.E's, Maths, English Literature, English Language, Science (Double Award), History, Textiles, Music, 7 A's, B & C
Experience
DHL July 2013 - Present
DHL June 2010 - July 2013
Dorothy Perkins, Arcadia Ltd July 2005 - June 2010
Barratts PriceLess Limited October 2005 - April 2010
Skills
Training Delivery, Account Management, Multi Tasking, Psychology, Social Skills, Mentoring, Communication, Teamwork, People Skills, Negotiation, Conflict Management, Close Attention to..., People Development, IT skills, Customer Retention, Cross Selling, Training, Sales, Peer Tutoring, Report Writing, Analysis, Analytical Skills, New Business Development, High level of initiative, Complaints, Organised, Problem Solving, Retail, Coaching, Customer Experience, Microsoft Excel, Commercial Awareness, Leadership, Customer Service, Escalation, Deadline Oriented, Promotions, Customer Satisfaction, Prioritisation, Motivation, Determination, Customer Engagement, Volunteering, Team Leadership, Team Building, Time Management, Highly Reliable