Moscow, Russian Federation
Customer Relationship & Loyalty Consultant
Marketing and Advertising
Education
University of Bradford 2011 — 2013
MBA (expected in 2013)
Academy of Commerce by Moscow Government 1999 — 2000
MS, Economy
Moscow state university of printing arts 1995 — 1999
Bs, Management
Experience
E&A loyalty Ltd. January 2011 - Present
Russian Post May 2011 - November 2013
Sberbank of Russia March 2010 - January 2011
X5 Retail Group N.V. August 2007 - May 2010
TSUM, Mercury Group July 2005 - July 2007
Bank of Moscow May 2004 - July 2005
The Foundation for Effective Policy - FEP (chair - Gleb O.Pavlovsky). September 2001 - May 2004
Skills
Customer Service, Banking, Customer Satisfaction, Strategy Development, Team Management, Competitive Analysis, E-commerce, Customer Insight, Consumer Insights, Analytics, Public Relations, Product Development, Strategic Planning, Business Planning, Market Research, Program Management, Customer Loyalty, Training, Operations Management, Marketing, FMCG, Marketing Communications, Marketing Management, Product Management, Loyalty Programs, Customer Relations, Analysis, Direct Marketing, Management Consulting, Digital Marketing, Management, Brand Loyalty, CRM, Consulting, Start-ups, Marketing Research, Business Strategy, Loyalty Marketing, Online Marketing, Marketing Strategy, Project Planning, New Business Development, Segmentation, Strategy, Customer Experience, Online Advertising, Market Analysis, Social Media Marketing, Promotions, Retail