Bradford, United Kingdom
Senior IT Service Desk Analyst at CGI
Information Technology and Services
Education
University of Bradford 2002 — 2003
Bachelor of Science (BSc)
Bradford College 2000 — 2002
HND Software Engineer
Experience
CGI July 2012 - Present
Countrywide Estate Agents January 2007 - July 2012
Yorkshire Water January 2005 - January 2007
Skills
Printers, Technical Support, Microsoft Exchange, Citrix XenApp, DNS, McAfee Antivirus, Windows Vista, VMware, Windows Server, Networking, VoIP, Active Directory, Service Desk, Broadband, Mitel, WAN, Troubleshooting, Bespoke, TeamViewer, Customer Service, FTP, BMC Remedy, Routers, VNC, Blackberry Enterprise..., RDP, ITIL, TCP/IP, IT Service Management, Outlook Express, Outlook, LAN, Ricoh, ITIL Certified, Windows 7, Windows XP