Paris Area, France
Snr Customer Success Manager at BMC Software
Computer Software
Education
Université Pierre et Marie Curie (Paris VI) 1997 — 1999
Master, Mechanics
Marcelin Berthelot, St Maur des Fossés 1994 — 1995
Math Sup', Mathematics
Experience
BMC Software February 2013 - Present
Skills
Service Management, Customer Focus, Customer Service, Contact Centers, SaaS, Budgeting, CRM, Salesforce.com, Business Development, SLA, Call Center, Customer Satisfaction, Customer Support, ITIL, Client Services, Renewals, Data Center, Net Promoter Score, Customer Advocacy, IT Strategy, Six Sigma, German, Customer Loyalty..., Contract Management, Churn, Problem Solving, Team Leadership, Value Realization, Customer Success Plan, Cross-team Collaboration, Negotiation, Team Management, PMP, Vendor Management, IT Operations, Account Management, Up-selling, Product Adoption, English, ITIL v3 Foundations..., Cross Selling, Cloud Computing, Enterprise Software, Technical Account..., Solution Selling, French, MCSE, Business Strategy, Strategic Planning, Customer Success