France
Telecommunications
Education
IAE FRANCE - Écoles Universitaires de Management 2010 — 2011
Master
CESI 1995 — 1997
Bachelor of IT
Centre d'Etudes supérieures industrielles 1995 — 1997
Eng
Lycee Pierre Marie Curie Creil 1979 — 1981
BTS
IUT Longwy 1978 — 1979
Cours Diderot Foch Casablanca 1977 — 1978
Bac D
Charles de Foucauld
Experience
Orange France March 2013 - Present
Orange Business Services January 2012 - February 2013
Orange Business Services November 2005 - January 2012
GlobeCast February 2002 - October 2005
France Telecom / Dutchtone NL September 2000 - January 2002
Unilog July 1998 - September 2000
GE Healthcare August 1990 - April 1998
Various companies July 1981 - May 1990
Skills
Business Analysis, Project Portfolio..., Telecommunications, IT Strategy, ITIL, SaaS, Managed Services, CRM, Customer Service, Service Management, Six Sigma, Team Management, Program Management, Project Delivery, Data Center, Customer Relations, Vendor Management, Process Improvement, Logistics, Governance, Management, Customer Satisfaction, Information Technology, Pre-sales, English, Contract Management, Industrial Engineering, Leadership, Sla, Strategy, Quality Management, International Management, IT Outsourcing, Outsourcing, Project Management, Cloud Computing, French, IT Management, IT Service Management, SAP, Business Process, Service Delivery, Change Management, Integration