Newcastle upon Tyne, United Kingdom
Business Organisational/Change Management Proficient
Retail
Education
Rolls Royce Training Centre 2015 — 2015
Preperation in Engineering and Manufacturing Level 2, Engineering and Manufacturing
Employment Based 2009 — 2010
EDEXCEL Level 2, Customer Service in Administration
Newcastle College 2009 — 2010
EDEXCEL Level 2, IT for Administration
Employment Based 2004 — 2005
NVQ Level 3, Customer Service Management
Blyth Ridley High School 1994 — 1997
Master of Business Administration (MBA), English Language and Literature, General
TEESSIDE UNIVERSITY
B.A. Hons Degree, Accounting and Business/Management
Professional Competencies
Professional Competencies, Business/Managerial Economics
Experience
Samsung Mobile March 2015 - Present
Panahar Tandoori November 2010 - November 2014
House of Commons December 2008 - November 2010
Carphone Warehouse September 2003 - November 2008
Skills
Revenue Analysis, Customer Satisfaction, Sales Operations, Communication, Team Building, Profit, Change Management, Customer Service, Retail Sales, Start-ups, Direct Sales, Operations Management, Customer Retention, Business Development, Marketing, Store Management, Account Management, Sales Management, Leadership, Retail, Human Resources, Microsoft Word, Forecasting, Problem Solving, Customer Experience, Team Leadership, Hotel Management, Performance Management, Recruiting, Interviews, Strategy, Training, Loss Prevention, Merchandising, Visual Merchandising, Product Development, People Development, Inventory Management, Telecommunications, Team Management, Hospitality Industry, Budgets, Employee Training, Coaching, New Business Development, Management, Strategic Planning, Time Management, Options, Sales