Oxford, United Kingdom
Customer Service Director. Specialties include multichannel customer experience & transformational change leadership
Business Supplies and Equipment
Education
University of Leicester
HND, Business & Finance
Experience
Electrocomponents Ltd July 2012 - Present
RS Components December 2008 - June 2012
RS Components June 2005 - December 2008
RS Components 2001 - 2005
Skills
Business Strategy, Leadership, Business Process..., Stakeholder Engagement, Continuous Improvement, Cross-functional Team..., Sales, Team Building, Process Improvement, Customer Satisfaction, Change Management, Sales Operations, International Sales, Employee Engagement, Customer Experience, Business Development, Coaching, Strategic Leadership, Performance Management, Business Coaching, B2B, Executive Coaching, Logistics, Operations Management, Multi-channel Marketing, Culture Change, Team Management, Management, Product Marketing, Contact Centers, CRM, Pricing, Strategic Planning, Operational Excellence, Executive Management, Sales Management, Outsourcing, Sales Process, Six Sigma, Leading Change, New Business Development, Team Leadership, Strategy, Business Process, Forecasting, Product Management, Account Management, Stakeholder Management, Key Account Management, Business Planning