Prague, The Capital, Czech Republic
Quality management consultant at ZOOM International
Outsourcing/Offshoring
Education
Capability 2012 — 2014
Lean Six Sigma Greenbelt, Quality/Process improvement, Pass - certificate awarded 18 April 2014
University of Leicester 2001 — 2004
MBA, 2004
University of Leeds 1982 — 1985
BA Honours, Classics
Royal Grammar School Guildford 1975 — 1982
Britannia Royal Naval College. Dartmouth
Britannia Royal Naval College. Dartmouth
Britannia Royal Naval College. Dartmouth
Britannia Royal Naval College. Dartmouth
Britannia Royal Naval College. Dartmouth
Britannia Royal Naval College. Dartmouth
Experience
ZOOM International February 2011 - Present
ICON Communication Centres October 2010 - January 2011
Liam Anderson July 2009 - October 2010
Exclusive Management Consulting June 2009 - October 2010
Europort Business School Prague August 2009 - July 2010
Johnson & Johnson Global Business Services s.r.o July 2008 - June 2009
Cerny Rytir February 2009 - April 2009
ICON Communication Centre, Prague, Czech Republic May 2006 - June 2008
British Council, Baku, Azerbaijan August 2005 - March 2006
Peacekeeping Project, British Council, Kiev, Ukraine April 2004 - August 2005
Skills
Change Management, Financial Audits, Account Management, Sales, Quality Auditing, Business Process, Team Leadership, Project Planning, Business Management, Training Course..., Consulting, Call Centers, Process Improvement, Team Building, needs analysis/problem..., project management, Quality Management, Management, Testing, Training Management, Customer Satisfaction, Outsourcing, Project Management, Time Management, Analysis, non financial auditing, Troubleshooting, Process Management, Training, Program Management, Management Consulting, Identification, Interviews, Software Documentation, Recruiting, Teamwork, Quality Assurance, Business Analysis, Customer Relations, Relationship Management, Business Development, Strategic Planning, Coaching, Employee Training, Operations Management, Customer Service, Team Management, Business Process..., Performance Management