Peterborough, United Kingdom
Expert IT Service Management (ITSM) consultant, author and entrepreneur
Information Technology and Services
Education
The Open University 2010 — 2016
Masters, Business Administration
The University of Stirling 1998 — 2000
MBA, Entrepreneurship & Business Venturing
The Open University 1990 — 1992
BSc, Technology, Computing & Mathematics
University of Leicester 1983 — 1986
BSc, Mathematics
Experience
European Medicines Agency March 2015 - Present
Soliloquy April 2013 - Present
NTT DATA UK October 2014 - February 2015
Eversheds June 2014 - October 2014
Alere, Inc. February 2014 - June 2014
Ark Data Centres September 2013 - October 2013
National Institute for Health Research April 2012 - July 2013
SAIC July 2011 - March 2013
Network Rail August 2011 - January 2012
National Institute for Health Research September 2010 - August 2011
Skills
Incident Management, Managed Services, Service Desk, Financial Management, Configuration Management, LEAN, Continual Service..., Change Management, Process Optimization, Corporate Finance, Operations Management, Supplier Management, Service Transition, Availability Management, Service Introduction, Service Level Management, IT Service Management, IT Operations, Customer Service, Transition Management, Business Change..., Service Operations, IT Asset Management, Process Mapping, TCO, Service Support, Non-executive Director, Programme Management, Management Consulting, Service Delivery, Problem Management, Help Desk Management, Process Improvement, Business Process..., Process Consulting, Business Strategy, Project Management, Six Sigma, IT Leadership, IT Consulting, Entrepreneurship, ITIL, MSP, Service Management, Service Strategy, PRINCE2, Operations, Operational Excellence, ISO/IEC 20000, Service Improvement