Milan Area, Italy
Business Process Coordinator presso FASTWEB
Telecommunications
Education
Business School Sole24ORE 2012 — 2013
Master of Business Administration (MBA), Direzione e Strategia d'Impresa
British Council 2012 — 2012
Università degli Studi di Bari 2003 — 2011
Laurea Magistrale LM in Giurisprudenza
Liceo Classico "Socrate" 1998 — 2003
Experience
FASTWEB October 2014 - Present
Fastweb December 2011 - September 2014
Fastweb September 2010 - November 2011
Fastweb January 2007 - August 2010
Fastweb September 2005 - December 2006
Skills
Outsourcing, Cloud Computing, Assistenza clienti, Unified Communications, Teamwork, Gestione team, Customer Service, Service Management, Gestione prodotti, Comunicazioni unificate, TCP/IP, IT Service Management, Integrazione, Business Intelligence, Telco, ITIL, Integration, Project management, Team Management, Operations Management, Dispositivi mobili, Data Center, Lavoro di squadra, CRM, Gestione servizi IT, Customer Experience, Product Management, Call center, Call Center, Customer Satisfaction, Customer experience, Cloud computing, VoIP, Telecomunicazioni, Mobile Devices, IP, MPLS, Service delivery, Project Management, Troubleshooting, IVR, Call Centers, Pre-vendite, Telecommunications, SIP, Networking, Service Delivery, Service management, Telephony, Pre-sales