Amsterdam Area, Netherlands
Supervisor within EU Credit Management & Customer Care at Merck Chemicals BV
Chemicals
Education
Hogeschool Zuyd (Maastricht, Heerlen, Sittard) 2009 — 2011
MA Comparative European Social Studies, Digital Media and Youth Work
London Metropolitan University 2009 — 2011
Masters, Comparative European Social Studies
University of Wales, Cardiff 2005 — 2008
Sociology with Popular Culture, Photographic and Film/Video Technology/Technician and Assistant
Experience
Merck Group February 2014 - Present
Merck Group October 2011 - January 2014
Arvato Services April 2010 - August 2011
Cardiff County Council September 2008 - August 2009
Conduit UK November 2006 - May 2008
Skills
Financial Analysis, PowerPoint, Team Building, Data Analysis, Credit Management, Time Management, Six Sigma, Teamwork, Microsoft Word, Team Leadership, Change Management, Microsoft Excel, Outlook, System Administration, Complaint Management, Intercultural..., Patience, Team Management, Continuous Improvement, Microsoft Office, Lotus Notes, Recruiting, Customer Satisfaction, SAP, Policy, Research, Process Improvement, Management, Shared Services, English, Analysis, Customer Service, Coaching, Call Centers, Account Management, Performance Management, Negotiation, Drive, Salesforce.com, Determination