Venlo, Provincie Limburg, Netherlands
Service Design | Innovation | Customer Experience | Founder/Partner at Cocreations and /LAB Service & Experience Design
Management Consulting
Education
ESADE Business & Law School 2005 — 2006
Master of Science (MSc), Innovative Hospitality Management
Nyenrode University 2006 — 2006
5-day Executive Course, Europe Centre for The Experience Economy, University of Amsterdam, Value Creation through Meaningful Experiences
European Event ROI Institute 2007 — 2007
5-day Certification Course, ROI Methodology
Hogeschool Zuyd (Maastricht, Heerlen, Sittard) 2005 — 2006
Master of Science (MSc), Innovative Hospitality Management
Hogeschool Zuyd (Maastricht, Heerlen, Sittard) 2002 — 2005
Bachelor of Business Administration (BBA), Services Management
Radboud University Nijmegen 2001 — 2002
Business Communication and Spanish Language
Blariacum College 1995 — 2001
High School, VWO
Experience
School of Tourism and Hospitality Management Sant Ignasi (URL) September 2015 - Present
/LAB Service & Experience Design January 2014 - Present
Co-creations September 2006 - Present
Hogeschool Zuyd November 2008 - Present
De Nieuwe Zakelijkheid April 2010 - Present
Grenswerk July 2010 - Present
European Centre for the Experience Economy April 2006 - September 2006
Office Depot International September 2004 - July 2005
GGZ Noord- en Midden Limburg September 2003 - July 2004
Skills
Entrepreneurship, Open Innovation, Creative Strategy, Tourism, Service Design, Customer Experience, Co-creation, Public Lectures, Marketing Communications, Business Strategy, Management, Panel Moderator, Customer Centric..., English, New Business Development, Public Relations, Innovation Consulting, Corporate Communications, Project Management, Marketing Strategy, Guest Service Management, Dutch, Agent for Change, German, Hospitality