Maastricht Area, Netherlands
Service Delivery Manager bij KPN
Information Technology and Services
Education
EXIN - Eximination institute for Information Science 2009 — 2009
Bachelor of Science (BS), ITIL Version 3 Foundation
HEAO Maastricht 1997 — 2001
Hogeschool Zuyd (Maastricht, Heerlen, Sittard) 1997 — 2001
BA, Commercial
Experience
KPN April 2013 - Present
KPN Corporate Market B.V. October 2011 - Present
Getronics January 2010 - September 2011
KPN July 2004 - December 2009
KPN June 1999 - June 2004
KPN 1992 - 1997
Skills
SLA, Data Center, Cloud Computing, QoS, VoIP, IT Management, Escalation, Service Delivery, ICT, IT Outsourcing, People Management, SIP Trunking, Service Management, MPLS, Incident Management, WAN, Connectivity, Availability Management, ITIL, Back-up solutions, Service Improvement, Process Management, OLA, Managed Services, Internet Services, CMDB, VPN, DSL, Hosting, Telephony, SMS, IP, PBX, Consultancy, Telecommunications, Continuity, SLM, Outsourcing, IT Service Management, Third Parties, IT Operations, Service Desk, Telco, Storage, Capacity Management, Digital Archiving, Cisco IP Telephony..., Data Services