Eindhoven Area, Netherlands
Callcenter Manager at IPG Nederland
Consumer Services
Education
Hogeschool INHOLLAND 2009 — 2010
tamarah van wanrooij
NLP Eindhoven 2006 — 2007
Diesbergen 1985 — 1988
Agogisch Werk
Vincent van Goghschool
Experience
IPG Nederland October 2008 - Present
Call Center Benelux September 2008 - November 2014
Carglass July 2005 - September 2008
Millenium Direct June 2003 - June 2005
arvato bertelsmann 2002 - 2003
Annie Connect 2000 - 2001
Skills
Operational Excellence, Sales Management, Inbound Marketing, Change Management, Business Strategy, Business Analysis, Project Planning, Contact Centers, COPC, Teamwork, Coaching Staff, Outsourcing, Forecasting, People Management, Customer Satisfaction, Performance Management, Quality Management, Call Centers, Coaching, Operations Management, Teacher Training, Customer Experience, Consultants, Customer Service, Personal Training, Process Management, Team Management, Workforce Management, Call Center, Team Building, Analysis, B2B, Training, Planning, Business Management, Contact Center..., Employee Relations, Executive Coaching, Team Leadership, Account Management, Telemarketing, Customer Retention, Management, Business Coaching, Online Marketing, Telecommunications, ICT, Process Improvement