Amsterdam Area, Netherlands
Online Support Coordinator at Elsevier
Libraries
Education
Universidad de Alcalá 2010 — 2011
Intercultural Communication, Intepretation and Translation at Public Services
Hogeschool INHOLLAND 2007 — 2007
international business, tourism management
CEU Luis Vives 2003 — 2007
Tourism Management, English, German, French, Accountancy, Statistics, Hotel and Travel Agencies management, etc
Fachhochschule Mainz 2005 — 2006
international business, tourism management
Experience
Elsevier March 2012 - Present
Tradyso March 2011 - February 2012
Ministry Health Care April 2011 - July 2011
UEM June 2010 - October 2010
ACN Europe December 2009 - May 2010
Sykes February 2008 - December 2009
Booking.com June 2007 - November 2007
Paradores Nacionales 2005 - 2005
Skills
Customer Experience, Access, Hotels, Social Networking, Customer Service, Technical Support, Spanish, Foreign Languages, Employee Training, Call Centers, Time Management, Administration, Tourism, RightNow, English, Account Management, Sales, Yellow Belt, Teamwork, Microsoft Office, Coaching, Windows, Social Media, Oracle CRM, Training, Team Leadership, Customer Satisfaction, Management