Ireland
Senior Customer Engagement Executive at SuccessFactors
Information Technology and Services
Education
Human Capital Institute (HCI) 2009 — 2009
Human Capital Strategist (HCS) Designation, Human Capital Strategist (HCS) Designation
HR Qualification (C.I.P.D). 2008 — 2009
C.I.P.D Qualification-Assoc Member of C.I.P.D, currently upgrading to Chartered Member, CIPD Professional Membership
The Michael Smurfit Graduate School of Business 2004 — 2005
Human Resources, Masters in Human Resources
Dublin City University 2001 — 2004
MBS - Business Studies, Specialised in HR final yr, other subjects incl IT, Business, Accounting/Finance, Marketing and Law
Mount Sackville Secondary School -St. Joseph of Cluney 1996 — 2001
included English, Irish; Maths, French, German, Home Economics, and Accounting
Experience
SuccessFactors April 2015 - Present
SuccessFactors September 2014 - April 2015
Success Factors December 2012 - August 2014
SuccessFactors November 2010 - December 2012
AIB January 2010 - November 2010
AIB January 2008 - December 2009
AIB September 2006 - December 2009
AIB September 2005 - September 2006
Skills
HR Transformation, HR Policies, Customer Satisfaction, Business Intelligence, Business Analysis, Integration, Coaching, Performance Management, Data Analysis, CRM, Analytics, Employee Training, Talent Acquisition, Team Management, Customer Service, Analysis, Enterprise Software, HRIS, Project Management, ERP Software, Cloud Computing, SuccessFactors, Business Process..., Software Implementation, Organizational..., Testing, Management Consulting, SAP, Business Strategy, Talent Management, Change Management, Cross-functional Team..., Workforce Planning, Personnel Management, SaaS, Account Management, Business Process, Succession Planning, E-Learning, Human Resources, Teamwork, Process Improvement, Employee Engagement, Strategic Planning, Strategic HR, Management, Training, Strategy, ERP, Vendor Management