Sam Holden - PMICS, PGCert.
Torquay, Devon, United Kingdom
Quality Assurance & Patient Experience Lead NHS South Devon and Torbay Clinical Commissioning Group
Hospital & Health Care
Education
The Open University 2014 — 2015
Post Graduate Certificate, Health Leadership, Pass with Merit
University of Plymouth 2003 — 2006
Bachelor of Arts (B.A.), 2:1
The Hayesbrook School 1996 — 2003
Experience
NHS South Devon and Torbay Clinical Commissioning Group March 2014 - Present
NHS Northern, Eastern and Western Devon Clinical Commissioning Group (Previously Devon PCT) August 2012 - March 2014
British Red Cross October 2010 - June 2013
Sitel November 2010 - August 2012
LSL Corporate Client Department December 2008 - November 2010
Kinleigh Folkard & Hayward August 2006 - October 2008
Skills
Call Centers, Marketing Communications, Nonprofits, Charities, Policy, Social Networking, Charity, Customer Retention, Healthcare, First Aid, Management, Customer Satisfaction, Critical Care, Complaint Management, Business Planning, Employee Training, Internal Communications, CRM, Marketing, Training, Online Advertising, Interviews, Program Management, Leadership Development, Public Speaking, Performance Management, Negotiation, Project Management, Customer Service, Social Media, Outsourcing, Digital Marketing, Event Planning, Training Delivery, Healthcare Management, Leadership, Process Improvement, Customer Experience, Team Leadership, Coaching, Volunteer Management, Social Media Marketing, Performance Improvement, Contact Centers, Event Management, Recruiting, Team Management, Public Sector, Service Delivery, Change Management