Lingfield, Surrey, United Kingdom
Contract Technical Author
Telecommunications
Education
The Open University 2009 — 2016
BSc (Honours), Information & Communication Technologies (Pending)
The Knowledge Academy 2012 — 2012
Ericsson Ltd. 1998 — 2010
Key Technical Skills:
Brighton College of Technology 1993 — 1996
Lewes Tertiary College 1990 — 1992
Programing Languages, Assembly, Markup, Standards, Editors, Web, Tools
Skills
Technical Communications Tools (General)
Technical Communications Tools (Main)
Experience
ARRIS, assigned to Google Inc. May 2015 - Present
Curzone Ltd. May 2013 - Present
Capita Asset Services May 2013 - May 2015
Viacloud November 2010 - May 2013
Ericsson Ltd. March 2009 - October 2010
Ericsson Ltd. September 2006 - October 2010
Ericsson Ltd. July 1998 - October 2010
Ericsson Ltd. February 2004 - August 2009
Ericsson Ltd. July 1998 - November 2002
Petroleum Exploration Computer Consultants Ltd. (PECC) May 1996 - March 1998
Skills
TL 9000, SS7, Process Re-engineering, ISO 20000, Information Architecture, VoIP, eTOM/TAM/SID Frameworks, Business Analysis, ITSMF, BPMN, Wireline Networks, Quality Assurance, Process Engineering, ISMS, System Testing, Process Management, Project Management, SIP, TCP/IP, ITIL v3 (2011), Networking, Business Process..., Troubleshooting, TAM, Technical Communications, UML, Routing, Requirement Elicitation, Wireless, Information Design, Technical Training, Software Management, Quality Management, ISO 9001, TOGAF, Re-engineering..., IP, Telecommunications, Wireless Networks, Information/Content..., Requirement Analysis, Data Modeling, SID, GSM, Document..., ISO 9000, Unix, Enterprise Architecture, eTOM, Cisco Technologies