Prague, The Capital, Czech Republic
Head of Operations at AXA Assistance Czech Republic
Insurance
Education
University of Economics, Prague 1985 — 1989
Engineer’s Degree, Industry, Economics
Experience
AXA Assistance April 2009 - Present
Mondial Assistance October 2001 - March 2009
Princess Cruises May 1993 - September 2001
Skills
Call Centers, Business Continuity..., Assistance tools, Performance Motivation, Claims Management, Customer Support, Business Continuity, Quality Control, Leadership Development, Leadership, Operations Management, Supervisory Skills, Team Leadership, Technical Assistance, Customer Experience, Management, Insurance Claims, Executive..., Strategic Leadership, Travel Assistance, Change Management, Time Management, Operational Excellence, BCP, Lean Six Sigma, Service Provider..., Communication, Business Impact Analysis, Customer Satisfaction, Crisis Management, Quality Management, Legal Assistance, Team Management, Call Center Development, Business Continuity..., Customer Service, Concerto, Six Sigma, Strategy, Project Management, Risk Assessment