Katarzyna Rudnicka-Kuśnierz
Warsaw, Masovian District, Poland
Internet
Education
Uniwersytet Warszawski
master
Experience
DocPlanner.com August 2014 - Present
Zlote Wyprzedaze S.A. March 2013 - August 2014
Groupon November 2010 - February 2013
Polska Telefonia Cyfrowa (Era) April 2009 - June 2010
Sitel Polska October 2006 - March 2009
SITEL Polska October 2005 - October 2006
SITEL Polska February 2005 - October 2005
Skills
Contact Centers, Management, Process Improvement, Energetic team player, Business Analysis, CRM, Net Promoter Score, BPO, Telemarketing, Inbound Marketing, Quality Management, Vendor Management, Telecommunications, Customer Experience, Workforce Management, Operations Management, Customer Experience..., Change Management, Call Center Development, E-commerce, Performance Management, Call Centers, Business Process, Project Management, Business Process..., Six Sigma, Quality Assurance, Customer Satisfaction, Team Management, Process Management, Team Leadership, Continuous Improvement, Call Center, Avaya, Service Delivery, Outsourcing