Ireland
Assistant Principal at PeoplePoint, Department of Public Expenditure and Reform
Information Technology and Services
Education
University of Lodz 2003 — 2008
Master of Science (M.Sc.), Economics
Fetac Level 5 2011 — 2011
Certificate, Customer Service Support/Call Center/Teleservice Operation
Cork College of Commerce 2012 — 2012
Certificate, Managing People Effectively at Work
SQT 2014 — 2014
Quality Management Systems Foundation (ISO 9001) - IRCA Certified
Irish Quality Center 2015 — 2015
Auditing, IRCA approved ISO 9001 Lead Auditor
Experience
PeoplePoint (HRSSC- Irish Civil Service) December 2013 - Present
Google May 2013 - November 2013
Atos International October 2011 - May 2013
SouthWestern Business Process Outsourcing (BPO) Ltd. September 2008 - October 2011
Skills
Operations Management, Troubleshooting, Business Process..., SLA, CRM, Outsourcing, Time Management, Quality Control, Sales, Team Management, Business Analysis, Operational Excellence, Project Management, Training, Problem Solving, Project Coordination, Staff Development, Process Improvement, SAP, Service Desk, Leadership, Team Leadership, Change Management, Change management, Service Delivery, Management, Team leadership, Customer Satisfaction, Team Building, Sla, Customer Service, Project Delivery, IT Service Management, Service Improvement, Debt Management, Technical Support, ITIL, Performance Management, Call Centers, Supply Chain Management, Workforce Management, Customer Experience, Service Management, Teamwork