Warsaw, Masovian District, Poland
Customer Experience Manager
Management Consulting
Education
SGH 2000 — 2001
Studia Podyplomowe, Marketing
Uniwersytet Wrocławski 1992 — 1997
Magister, Filologia angielska
Experience
BPO Poland March 2015 - Present
ORIFLAME COSMETICS January 2014 - February 2015
ORIFLAME COSMETICS October 2012 - December 2013
Teleperformance Poland July 2009 - September 2012
EuroHeat HQ Sp. z o.o. December 2008 - June 2009
T-Mobile Polska (Deutsche Telekom) April 2008 - December 2008
Telekomunikacja Polska December 2004 - July 2007
Teleperformance Poland July 1999 - November 2005
AkzoNobel 1997 - 1999
Skills
Contact Centers, Headhunt, Social Media, Workforce Management, Strategy, Global Management, B2B, Program Management, Customer Experience, International..., Call Centers, Operations Management, Customer Satisfaction, Management, BPO, Strategic Planning, Customer Service, Public Relations, Recruiting, Sales, Account Management, Project Management, Human Resources, Outsourcing, Team Leadership, Team Management, Change Management, Trade Marketing, Call Center Development, Translation, Conference Speaking, Contact Center..., CRM, Consulting, COPC Registered..., Inbound Marketing, Process Improvement