London, United Kingdom
CREW,IFCE at British Airways
Airlines/Aviation
Education
Harvard Mentor Managament 2012 — 2012
Mastering Business Fundamentals, Finance Essentials, Budgeting, Marketing Essentials, and Negotiating, 80
Harvard Mentor management 2012 — 2012
Project Management, Passed
Thames Valley University 1993 — 1996
B.A, Modern European Studies
University of Oviedo 1994 — 1994
BA HONS, Modern European Studies with Spanish
Experience
British Airways December 2014 - Present
Aviation July 2013 - November 2014
Qatar Airways July 2012 - June 2013
SA Consultancies November 2009 - July 2012
Fine Wines N More July 2008 - July 2009
SA Consultancies March 2008 - June 2009
SA Consultancies March 2007 - April 2008
Goldstar January 2005 - January 2007
British Airways February 1997 - July 2003
U.KSky Express January 1990 - August 1993
Skills
Time Management, Brand Management, Change Management, Customer Service, Problem Solving, Start-ups, Aviation, Social Media, Team Management, Management, Wine Knowledge, People Management, Direct Sales, Business Development, Customer Relations, Culture, Operations Management, Contract Negotiation, Marketing Strategy, Training, Forecasting, Executive Management, Wine Pairing, Analysis, Strategy, Retail, CRM, Coaching, Business Strategy, Customer Experience, Business Planning, New Business Development, Wine, Recruiting, Pricing, Competitive Analysis, Hospitality, Customer Satisfaction, Product Development, Market Planning, Negotiation, Team Building, Process Improvement, Airlines, Team Leadership, Customer Retention, Quality Assurance, Logistics, Cross-functional Team..., Sales