Sunderland, United Kingdom
Planet Smart Advisor at Gentoo Group Limited
Civic & Social Organization
Education
CIEH 2015 — 2015
CIEH Level 2, Award in Environmental Principles and Best Practice
University of Sunderland 2011 — 2011
IOSH Managing Environmental Responsibilities
University of Sunderland 2011 — 2011
IEMA Associate
University of Sunderland 2007 — 2008
BA (Hons), Business Management
City of Sunderland College 2003 — 2006
HND/HNC, Business
St Anthonys 1998 — 2000
Experience
Gentoo Group Limited August 2012 - Present
Gentoo Group Limited December 2011 - August 2012
Gentoo Group Limited July 2010 - November 2011
Gentoo Group Limited August 2009 - June 2010
Guardian Debt Management Limited January 2009 - May 2009
Northern Rock August 2001 - October 2008
Skills
Customer Satisfaction, Photovoltaics, Sustainability..., Renewable Energy, Team Leadership, Administration, Microsoft Word, Sustainable Transport, Structured, Solar PV, Problem Solving, Solar Energy, CRM software, Debt Management, Customer Service, Environmental Awareness, customer behaviour, CRM, Management, Strategic Planning, Contract Management, Customer Engagement, Mortgage Servicing, Sustainability Metrics, Public Sector, Research, Change Management, Customer Insight, Team Management, Residential Mortgages, Electric Vehicles, Performance Management, Negotiation, Local Government, Report Writing, Project Management, Experienced Trainer, Coaching, Stakeholder Engagement, Complaint Management, Customer Focus, Financial Inclusion, Environmental Education, customer relations, Debt Recovery, Organizing, Customer Experience, Microsoft Excel, Mentoring, Social Housing