Glasgow, United Kingdom
Sales Quality Assurance Manager at British Gas
Utilities
Education
University of Strathclyde Graduate Business School 1990 — 1991
MSc, Marketing
University of Aberdeen 1985 — 1989
MA, English Literature/Scottish History
Experience
British Gas February 2014 - Present
British Gas August 2013 - February 2014
SQA – Scottish Qualifications Authority 2012 - August 2013
Scottish Power September 2008 - November 2011
Scottish Power October 2002 - September 2008
Scottish Power May 2001 - August 2002
Scottish Power September 2000 - May 2001
GSD Field Marketing October 1993 - September 2000
Skills
Performance Management, Operations Management, Risk Management, Strategy, Contract Negotiation, Stakeholder Management, Smart Metering, Project Management, Process Improvement, Marketing, Business Strategy, Sales, Strategic Planning, Business Development, Account Management, Change Management, Business Analysis, Finance, Stakeholder Engagement, Project Delivery, Business Process..., Regulations, Quality Assurance, Outsourcing, Negotiation, Contract Management, Management, Energy, Leadership, Business Planning, Governance, Procurement, Six Sigma, Team Leadership