Hungary
Technical Support Salesforce.com at Cognizant Technology Solutions
Outsourcing/Offshoring
Education
Universität Leipzig 1991 — 1995
Registered Nursing/Registered Nurse
Ingenieurbau Leipzig (GDR) 1985 — 1987
FA, BFA
11.POS Leipzig 1975 — 1985
Experience
Cognizant Technology Solutions November 2013 - Present
Stream Global Services April 2012 - September 2013
Stream Global Services July 2011 - April 2012
Mylius Rare Books January 2011 - June 2011
Skills
Outsourcing, Technical Support, Telephone Skills, Customer Engagement, Sales, Human Anatomy, Case Assignment, Workforce Management, Avaya, Contact Centers, Microsoft Excel, Lotus Notes, Time Management, Medical Terminology, Pathophysiology, Data Management, Advertising, CAP, Help Desk Support, Call Centers, Inbound Marketing, Antiques, Outlook, Customer Support, Languages, Interviews, Call Center Development, CRM, Customer Retention, Telemarketing, Software Documentation, Foreign Currency..., Troubleshooting, Language Teaching, Sla, Pharmacology, Teamwork, Client Retention..., Customer Service, Nursing, Marketing, Business Intelligence, Salesforce.com, Customer Satisfaction, IEX, Service Delivery, Salesforce.com..., Quality Assurance, Customer Experience