Bouffémont, Île-de-France, France
Account Delivery Manager chez HELPLINE
Information Technology and Services
Education
Lycée Jacques coeur 1993 — 1995
BTS, Restaurant, Culinary, and Catering Management/Manager, Diplome obtenu
Université François Rabelais de Tours 1988 — 1989
DEUG A, Anglais
Lycee Jacques Coeur 1985 — 1988
BTH option réception, Restaurant, Culinary, and Catering Management/Manager, Diplome obtenu
Experience
HELPLINE June 2015 - Present
HELPLINE June 2012 - Present
Help-Line December 2010 - June 2012
Help-Line December 2007 - December 2010
Capgemini September 2004 - December 2007
Capgemini January 2004 - September 2004
Capgemini January 2003 - January 2004
Capgemini September 2002 - January 2003
Optims January 2001 - September 2002
Optims January 2000 - January 2001
Skills
Certification ITIL, Team Management, Gestion des contrats, Gestion d'équipe, Stratégie IT, Project Management, Outsourcing, Sourcing, Virtualization, Formation, Management, Prestation de service, Service-level agreement, Contrôle des coûts, Gestion de compte, Service Delivery, IT Management, ITIL, Managed Services, Change Management, Service Management, Centre de données, IT Service Management, Avant-vente, Management services IT, Data Center, Outsourcing IT, Gestion des prestations..., Relations avec les..., Pre-sales, Gestion de projet, Gestion des opérations, Relations avec les..., Contrôle des processus, Management IT, Relations clients, Négociation de contrat, Service client, Centre de services