Lisbon Area, Portugal
CRM & Digital Manager
Marketing and Advertising
Education
Connexions of the William Marsh Rice University, Houston, Texas, USA 2013 — 2014
Diploma in Customer Service, Customer Service Management, European Qualification Framework Level 4
Global Text Project of the Terry College of Business - University of Georgia (USA) 2013 — 2013
Diploma in Business Process Management, Business Process Management, European Qualification Framework Level 4
OpenLearn from The Open University (UK) 2013 — 2013
Diploma in Operations Management, Operations Management and Supervision, European Qualification Framework Level 4
XSIQ Ltd 2013 — 2013
Diploma in Project Management, Project Management, European Qualification Framework Level 4
Instituto Português de Fotografia 2012 — 2012
Commissariat and Photographic Exibitions Installation, Art Curator
Escola de Negócios e Administração / Red Apple Formação Contínua e Estudos Superiores 2010 — 2011
Professional Trainer, Pedagogical Aptitudes Development
Serviço de Formação CMC-IN2 1991 — 1991
PXC - Gestão e Exploração do Sistema
Serviço de Formação CMC-IN2 1991 — 1991
PCP - Prática e Conhecimento do Sistema
Universidade de Lisboa 1980 — 1983
Bachelor Degree, Physics Science Course
Experience
FCA Motor Village Portugal September 2014 - Present
all Meetings - Events, Congresses, Interpreters and Translators, Ltd September 2004 - Present
Pais para Sempre - Associação para a Defesa dos FIlhos dos Pais Separados July 1998 - Present
Insigte May 2014 - November 2014
Automeclis - Comércio de Automóveis, S.A. November 1992 - August 2014
Piaggio's portuguese importer "Lagan Comércio Veículos Motores, Lda." February 1991 - November 1992
Skills
Events, Promotions, Training, Human Rights, Email Marketing, Operations Management, Translation, Accounting procedures, Family Law, Portuguese, Market Planning, Human Behavior, Customer Satisfaction, CRM, Management Consulting, Marketing Strategy, Customer relations, Children Disputes, Psychology, Sales Management, Mediation, Project Management, Public Relations, Team Management, Project Planning, Business Strategy, Team Leadership, Business Planning, Social Media, Teamwork, Event Management, Analysis, CRM databases, Negotiation, Visitation Rights, New Business Development, Entrepreneurship, Leadership, Strategy, Marketing Management, Marketing, Online Marketing, Customer Service, Management, Budgets, Sales, Accounting, Events & Promotions