Lisbon Area, Portugal
Customer Experience Manager at Hoteis Real
Hospitality
Education
Centro de Formação Profissional de Ranholas 2014 — 2014
Organic Farming
International School of Professional Coaching - Portal do Ser 2014 — 2014
Coaching I - Coaching Fundamentals, Coaching, Level I
International School of Professional Coaching - Portal do Ser 2014 — 2014
Coaching II - The Art and Practice of Coaching, Coaching, Certified professional practitioner Coach
ESHTE & EGE - Atlantic Business School (Universidade Católica) 2010 — 2011
Executive Master, Hotel Management
Universidade de Lisboa 2006 — 2008
Master, Environmental science and technology
Universidade de Lisboa 2005 — 2006
Specialization Course, Environmental science and technology
Universidade de Lisboa 2001 — 2005
Marine Biologist, Marine Biology
CAV 1998 — 2001
High School Diploma
Experience
Hoteis Real January 2015 - Present
Coaching for Change October 2014 - Present
Dolce CampoReal Lisbon May 2013 - October 2013
Grande Real Villa Itália Hotel & Spa October 2011 - April 2013
Lisbon University October 2008 - September 2011
Town Hall Hotel & Apartments 2011 - 2011
EGA - Environmental Governance Advisors January 2008 - September 2010
Skills
Sales Management, Food & Beverage, Project Planning, Spanish, PowerPoint, Research, Customer Satisfaction, Hospitality Industry, Event Management, Leadership, Budgets, Opening Hotels, Tourism, Social Media Marketing, French, Management, Problem Solving, Resorts, English, Coaching, Microsoft Word, Banquets, Sales, Front Office, Marketing Strategy, Revenue Analysis, Hotel Management, Hospitality, Marketing, Public Speaking, Event Planning, Restaurants, Online Marketing, Pre-opening, Team Building, Training, Public Relations, Project Management, Microsoft Office, Customer Service, Teamwork, Microsoft Excel, Hotels, Strategic Planning, Hospitality Management, Marketing Communications