Falkirk, United Kingdom
IT Director at Webhelp UK
Information Technology and Services
Education
The University of Stirling 1984 — 1988
BSc (Hons), Physics & Computing Science
Experience
Webhelp UK February 2013 - Present
TSC Ltd 2008 - February 2013
HEROtsc 2008 - February 2013
Goldfish Card Services Limited 2007 - 2007
Goldfish 2007 - 2007
Morgan Stanley 2004 - 2007
Morgan Stanley 1999 - 2004
Sky Subscriber Services Limited 1995 - 1999
University of Stirling 1995 - 1995
Spider Systems Limited 1992 - 1995
Skills
Pre-sales, Governance, Contact Centre, ISO 27001, Service Delivery, Cisco Technologies, Vendor Management, Incident Management, CRM, Business Alignment, Business Continuity, Outsourcing, IT Operations, Contact Centers, Change Management, Change Programmes, ITIL, Telephony, Networking, Service Improvement, Business Process..., Solution Architecture, Enterprise Software, PCI DSS, IT Management, Offshoring, IT Strategy, IT Solutions, Call Centers, Infrastructure, Managed Services, Solution Design, Business Transformation, Project Delivery, Telecommunications, IT Governance, Security, Sla, Disaster Recovery, Management, Stakeholder Management, IT Service Management, Network Security