Teddington, Greater London, United Kingdom
Operations and Relationships Manager at Starbucks.
Retail
Education
Henley Business School 2012 — 2012
Advanced HR Business Partner programme. Organisational Design Masterclass programme.
The University of Stirling 1987 — 1991
BA Hons, Business & Marketing, 2:1
University of Kansas, USA. 1989 — 1990
Business & Marketing, one year scholarship
Eyemouth High School, Berwickshire, Scotland. 1981 — 1987
Experience
Starbucks Coffee Company April 2015 - Present
B&Q August 2011 - August 2013
B&Q December 2007 - July 2011
Australasia & Asia May 2007 - September 2007
WHSmith December 2005 - May 2007
Blockbuster October 2004 - December 2005
Asia, Australasia & South America November 2002 - August 2004
Young & Co. September 2001 - October 2002
Whitbread November 2000 - September 2001
Whitbread September 1998 - November 2000
Skills
Culture Change, Assessment Center, Coaching, Stock Management, Recruiting, Graduate Recruitment, Profit, Leadership, Shrinkage, Multi-channel Retail, Training, Performance Management, Merchandising, Retail Sales, Big Box, Retail, Change Management, Driving Results, Employee Relations, Management, Talent Management, Sourcing, Employee Training, Employer Branding, Team Management, Human Resources, New Store Openings, Visual Merchandising, Team Leadership, Store Operations, CPFR, Customer Service, P, Customer Experience, HR Policies, Team Building, Interviews, Recruitment Advertising, Employee Engagement, New Store Development, Succession Planning, POS, Management Development, Store Management, Loss Prevention, People Development, Talent Acquisition, P&L Management, Sales, Income Statement