Teddington, Greater London, United Kingdom
Freelance IT Service Management (ITIL, ISO20000, TIPA & SIAM) Consultant
Information Technology and Services
Education
University of Bristol 1986 — 1987
MSc, IT
The University of Hull 1984 — 1987
BA, economic history
Experience
Freelance January 2005 - Present
e-Quant December 2003 - December 2004
SITA May 2000 - November 2003
Plato Computer Services August 1997 - May 2000
AEA Technology June 1995 - August 1997
WH Smith August 1987 - June 1995
Skills
Infrastructure, COBIT, PMO, HP, Service Improvement, IT Outsourcing, Business Continuity, Integration, PMP, Data Center, Incident Management, Problem Management, IT Strategy, Resource Management, IT Service Management, Governance, ERP, Service Desk, IT Operations, Information Technology, Enterprise Architecture, Project Portfolio..., Business Analysis, Software Project..., Outsourcing, Team Leadership, ISO 20000, IT Management, Service Delivery, ITIL, Pre-sales, Sla, Process Improvement, Security, Cloud Computing, Requirements Analysis, Service Management, Business Process..., Project Delivery, Vendor Management, Software Documentation, Managed Services, Business Intelligence, Virtualization, Six Sigma, Business Process, Disaster Recovery, Change Management, IT Transformation, Solution Architecture