Groningen Area, Netherlands
Global Escalation Manager at BT Global Services
Telecommunications
Education
NCOI 2014 — 2014
Webdesign, Web Page, Digital/Multimedia and Information Resources Design, Webdesign
Hogeschool Utrecht 2011 — 2011
ITIL® V3 Foundation
Haagse Hogeschool/TH Rijswijk 1992 — 1995
Bachelor, HBO/SPH
Experience
BT Global Services October 2013 - Present
BT Global Services November 2011 - October 2013
BT Global Services April 2012 - October 2012
BT Global Services April 2011 - November 2011
Agis Zorgverzekeringen June 2008 - May 2009
BT Global Services April 2007 - May 2008
BT Global Services July 2006 - April 2007
BT Global Services June 1998 - July 2006
Several Call Centers June 1995 - May 1998
Hafakker September 1983 - May 1995
Skills
Training, Unified Communications, Program Management, ICT, Customer Experience, Process Management, Management, Problem Solving, Coaching, Service Management, LAN-WAN, PRINCE2, Leadership, MPLS, Vendor Management, Management Consulting, Customer Service, Pre-sales, Sla, Team Management, VoIP, Contact Centers, Change Management, Cloud Computing, Start-ups, Telecommunications, People Management, Interim Management, Consultancy, Team Leadership, Outsourcing, Project Planning, ITIL, Operations Management, WAN, IT Management, IT Service Management, Call Centers, Solution Selling, IP, Team Building, Business Process..., Cisco Technologies, Telephony, QoS, Security, Managed Services, Network Design, Incident Management, Data Center