Utrecht Area, Netherlands
Commercieel Directeur / Partner Coniche
Management Consulting
Education
Nyenrode Business Universiteit 1995 — 1996
Master's Degree, General management
Hogeschool van Utrecht 1992 — 1995
Bachelor's Degree, Technische Bedrijfskunde
KWC 1983 — 1988
Experience
Coniche December 2010 - Present
Philipse Business School July 2014 - Present
School for Customer Management July 2014 - Present
Coníche May 2010 - December 2010
Coníche June 2007 - June 2010
Essent March 2006 - November 2007
XS4ALL Internet BV August 2007 - September 2007
Arvato Services January 2003 - January 2006
Arvato Services August 2000 - December 2002
Pink Roccade July 1997 - July 2000
Skills
Business Strategy, PRINCE2, CRM, ICT, Telephony, Interim Management, Consulting, Process Management, Social Media, Channel Management, Business Development, Business Process..., Cross Selling, Contact Strategy, Customer Service, Telecommunications, Customer Retention, Contact Centers, Sales, Channel Partners, Management, Process Improvement, Project Management, New Business Development, Strategy, Sales Management, Contact Management, Call Centers, Outsourcing, Sales Improvement, Net Promoter Score, Knowledge Management, Account Management, Coaching, Business Intelligence, Workforce Management, Customer Experience, Change Management, Management Consulting, Consultancy, Operations Management, Training, Cost Reduction