Gent Area, Belgium
business transformation manager at Waters | coowner at FASE | managing partner at PHARMAGO
Medical Devices
Education
2010 — 2011
Executive Master Class, Business Process Management
Vlerick Leuven-Gent Management School 2010 — 2010
Excellence in Business Process Improvement, Business Process Management
Kluwer 2009 — 2009
Business Essentials
Ghent University 1992 — 1995
MSc, Pharmaceutical Sciences
Ghent University 1990 — 1992
BSc, Pharmaceutical Sciences
Experience
PHARMAGO October 2014 - Present
FASE May 2014 - Present
Waters January 2014 - Present
Waters March 2008 - December 2013
Waters August 2005 - March 2008
Waters January 2004 - August 2005
Waters January 1999 - January 2004
SGS January 1998 - December 1998
Universiteit Gent August 1995 - December 1997
Skills
Operational Excellence, Technical Support, Customer Service, Coaching, Quality System, Social Media, Performance Management, Six Sigma, Customer Satisfaction, Brand Loyalty, Lifesciences, Business Strategy, International Relations, Management, Management Consulting, Continuous Improvement, Business Process..., Quality Assurance, Cross-functional Team..., Incident Handling, Training, Customer Engagement, Leadership, Process Improvement, Customer Experience..., Call Center, Call Centers, Social Networking, Life Sciences, Validation, Complaint Management, Voice of the Customer, Customer Experience, Customer-focused Service, Operations Management, Business Process...