London, United Kingdom
Head of Research & Insight at Citizens Advice
Government Administration
Education
Birkbeck College, University of London 2011 — 2013
Master of Science (MSc), Public Policy
Collge for the Distributive Trades 1977 — 1978
Diploma of the Market Research Society, PASS
The University of Salford 1971 — 1973
MSc, Sociology of Science, Dissertation not submitted
Manchester College of Commerce/MMU 1968 — 1971
Ba Social Science, 2i
Derby & District College of Art & Technology 1963 — 1965
Ilkeston College of Further Education 1963 — 1965
Michael House School 1952 — 1963
Experience
Citizens Advice April 2014 - Present
International Journal of Market Research July 2013 - Present
Consumer Futures May 2013 - Present
University of Westminster 2009 - October 2014
Consumer Focus January 2009 - May 2013
Harris Interactive 2004 - 2008
Wirthlin Worldwide 2002 - 2004
London Underground Ltd 1994 - 2001
BPRI 1988 - 1994
MAS Research 1984 - 1986
Skills
Budgeting, Qualitative Research, Product Development, Moderating, Primary Research, B2B, Segmentation, Data Collection, Advertising Research, Survey Design, FMCG, Strategy Development, Brand Tracking, Qualitative Market..., Customer Experience, Quantitative Research, Consumer Behavior, Analysis, Data Analysis, Policy, Consumer Insights, Brand Equity, Public Policy, Online Research, Market Analysis, Marketing Strategy, Mystery Shopping, Survey Research, Customer Satisfaction, Change Management, Questionnaires, Market Intelligence, Focus Groups, Report Writing, Research Project..., Retail, Ethnography, Strategic Planning, Research, Business Planning, Competitive Intelligence, SPSS, Quantitative Analysis, International Research, Marketing Research, Research Design, Questionnaire Design, Social Research, Customer Insight, Market Research